Q: Is my corporate card suspended?
A: You can confirm the status of your card in two ways.
- Log into CRAFT.inbcu.com and select My Cards. Your card Account Details will provide the current credit limit. Your credit limit will be updated in CRAFT 1 business day after the card has been reinstated.
- Log into the Citibank app and view your Available Credit.
If your credit limit is $1.00 - $5.00, your card is suspended. Visit this link to determine why your card is suspended and how it can be reinstated: https://nbcutravelexpense.zendesk.com/hc/en-us/articles/24914873113741-Can-you-tell-me-why-my-corporate-card-is-declining.
If you do not have the CitiManager App, you can download by following the links below.
Citibank provided instructions CitiManager | At Your Service | Treasury and Trade Solutions (citibank.com). For additional support, please contact Citibank at the number on the back of your corporate card.
App Store Link: https://itunes.apple.com/us/app/CitiManager-commercial-cards/id1235602550?mt=8
Google Play Store Link: https://play.google.com/store/apps/details?id=com.citi.mobile.ccc
Q: How do I reimburse the company for a personal expense?
A: All T&E reimbursements are payable online via Citibank’s secure link below. No other payment methods can be accepted.
Enter your SSO to log in.
Enter your email address, full name, and REPORT KEY.
Enter the amount you owe to NBCU and your personal bank account details.
Click PAY to process the payment and you will receive a confirmation email once the payment is completed.
Please note the Report Key can be found by opening your expense report and clicking on the Print/Share dropdown and selecting the NBCU Report Cover Page.
Q: How do I log into Concur?
A: You can access Concur as an internal user via the travel portal (travel.nbcuni.com) with your SSO and SSO password. If you are not on the NBCU internal network, you can log into Concur externally via www.concursolutions.com. Your username is your SSO@nbcu. You will then enter your Concur password. If you need to reset your password, you will click ‘forgot password’ and a link will be emailed to you. The link is valid for 24 hours. If you do not receive the link, you can email T&E at [email protected] and we will reset your password.
Q: How do I increase the credit limit on my corporate card?
A: To request a credit limit increase, go to https://craft.inbcu.com/tne/crds.aspx?t=11.
Your credit limit will be updated with Citibank approximately 1 business day after your manager approves the request in the system. If this is urgent, after the request has been approved by your manager, you can email the T&E Team at [email protected] and we can expedite the credit limit increase to your card.
Q: How do I itemize my hotel expense?
Important information when itemizing a hotel expense:
- The itemizations you enter in Concur must match the hotel folio exactly.
- Room rates and tax rates must be separated.
- If there are multiple tax charges on the same night, you can combine them on a single line item for that night.
- Itemize each expense date to match the hotel folio dates.
- Itemize by expense type to match the hotel folio.
- Any hotel deposits should be included in your itemizations.
- Movies and phones are not reimbursable expenses.
- If traveling to another country, you must request that the bill is charged to your card in the local currency, not in US dollars. This allows the conversion to be done for you.
Hotel with Different Daily Amount
If you have a hotel folio with different daily amounts, you will enter the expense Details and then select Different daily amount in the itemizations tab. You will then enter the different daily room rates and tax rates for each night. You can combine the hotel tax on one line item for each night. Your itemizations must total the amount of your corporate card charge.
Hotel Deposit
A hotel deposit does not require itemizations because it is an advance payment. The deposit and final charge do not need to be on the same report. If you booked the hotel months in advance, you are going to want to submit the corporate card charge using the Hotel Deposit expense type within 60 days of the transaction date to prevent card suspension.
When itemizing your hotel folio, the advance deposit must be included in your itemizations. Your total will then be over by the amount of the advance deposit. For your itemizations to match the corporate card charge, you will need to add an additional itemization. Using the Hotel Deposit expense type, you will enter the amount of the advance deposit as a negative value. This will then show the advance payment, and you will have a $0 remaining balance.
Hotel with Different Currency
If the hotel charged your card in USD and the folio is in foreign currency, you will need to do the conversion in Concur for your itemizations.
Please follow the steps below:
- Calculate the exchange rate used by the hotel by dividing the total in USD (corporate card charge amount) by the total in foreign currency (from hotel folio).
- Take this exchange rate and multiply each itemization on the folio by this amount. This will give you the amounts for your itemizations.
To avoid this process in the future, you should request that the hotel bill your card in local currency.
Two Hotel Charges for One Hotel Stay
When there are two charges for one hotel stay, we recommend using the Hotel Deposit expense type for one of the charges as this expense type does not require itemizations. All itemizations for the entire stay will then fall under the second charge and you will use the Hotel expense type for this expense. For your itemizations to match the amount of the corporate card charge, you will add an additional itemization for the Hotel Deposit as a negative value using the Hotel Deposit expense type.